Sector: Biotechnology
Service Provided: Debt Recovery and Credit Consultancy
The Challenge
A leading global biotech client faced challenges in managing outstanding debts across multiple regions. Their Global Shared Service Centres were responsible for handling accounts across jurisdictions, but inconsistencies in credit policies at one major site were reducing the collectability of certain accounts. The complexity of cross-border processes made visibility and reporting difficult.
Our Approach
Global Credit Recoveries partnered with the client to manage collections and cross-border litigation efficiently. The approach focused on clarity, structure, and measurable results.Key actions included:
Policy review and optimisation: Identified weaknesses in credit processes at a major site and recommended improvements. Structured collections: Implemented a clear framework for cross-border collections, streamlining workflows for Shared Service Centres. Transparent reporting: Provided detailed, regular reporting, giving the client full visibility of progress and performance. Metrics-driven focus: Used data to identify trends, highlight at-risk accounts, and guide prioritisation. Results
Achieved an average collection rate of 64%, outperforming the biotech sector benchmark.
Optimisation of credit policies increased collectability of the debt ledger by 17% over two years.
Reduced processing complexity across multiple sites by standardising procedures and improving communication with Shared Service Centres.
Enabled the client to make data-informed decisions quickly, improving overall cash flow and operational efficiency.
Conclusion By combining sector expertise with transparent reporting and structured internal processes, Global Credit Recoveries helped the client simplify a complex collections environment. The result was higher recoveries, better control, and measurable improvements in both process and performance.