FAQs

We aim to get you up and running as quickly as possible and recommend an introductory call with our Customer Care team. During this session, we will guide you through the platform and answer any questions you may have. That said, GDR is designed to be intuitive and easy to use, so most users are able to start working confidently almost immediately.

No. GDR is a cloud-based platform and runs entirely online. It can be accessed securely by remote teams in any office, country, or location. You simply log in to your account and begin loading your cases.

Yes. GDR was built with complex business structures in mind, including shared service centres and organisations with multi-location or international remote teams. Developed by a debt collection agency operating across borders, the platform supports centralised systems that work effectively across multiple locations.

Each package includes different user and branch allowances. All packages can be found here. Our Gold package provides unlimited access for your full team.

Yes. The platform is designed to give your team visibility and control at every stage. You can issue first demands, view debtor engagement, link payments, and track updates in real time.

Absolutely. GDR has been developed based on real-world experience across a wide range of industries, from farming to biotech, enabling businesses to recover debt effectively regardless of sector.

The core platform remains the same across all packages. The differences relate to case volumes, user access, and branch allowances. All cases remain eligible for referral to GCR where appropriate, and all customers receive onboarding and ongoing technical support.

Yes. You can upgrade your package at any time to increase case volumes, user access, or functionality as your needs evolve.

Package details are outlined on our pricing page. The Gold package includes unlimited cases.

GCR’s Customer Care and Collections teams are available to provide technical support and practical guidance. Any cases that remain unpaid after the GDR process can be referred to GCR for formal collection.

Yes. Our team has over 35 years of experience recovering funds ethically and effectively for more than 740 businesses worldwide. We are happy to offer guidance throughout the process.

We operate a fully human support model. No chatbots or automated responses. You can contact us via our online contact form, and a member of our team will respond promptly.

Yes. Data security is a priority across all GCR products. GDR is covered by ISO 27001 certification, demonstrating that robust information security management systems are in place to protect sensitive data.

GDR is operated by an ISO 27001 certified organisation, an internationally recognised standard for information security management. This supports the secure handling of data across jurisdictions and ensures appropriate safeguards are in place when managing sensitive information.

Yes. User access can be fully tailored. You can add or remove users and manage branch access to ensure appropriate permissions are maintained.

GDR is particularly effective for high-volume, lower-value debts. It reduces administrative burden while introducing third-party impact. Industry data shows that 63 percent of debtors pay when a third-party agency becomes involved, with 31 percent settling within the first 21 days.

Yes. GDR is designed to integrate seamlessly with existing internal processes. It has been extensively tested by GCR clients and is purpose-built to complement in-house credit control.

GDR is designed to work alongside your existing outsourcing strategy. It provides a practical middle ground for debts that are not yet ready for full outsourcing or warrant one final structured attempt before referral.